To Change or Cancel an Order
You can change or cancel your order at any stage online prior to the checkout process. If the order has already been sent to our sales office you will need to contact us on 01954 454643 immediately. The sooner you inform us of your changes, the faster we can correct this for you without incurring any delay to your order. Cancellations after delivery has taken place will incur a handling charge (please refer to our Terms and Conditions).
Returned or Damaged Goods
We make every effort to ensure your goods arrive in perfect condition. However, if goods are damaged on arrival or they are incorrect please contact us immediately to advise the correct returns procedure. If goods are damaged on arrival we advise you to refuse delivery or sign as 'Damaged' on the delivery note. Please contact us within 24 hours (maximum 3 working days). This does not affect your statutory rights.
In the case of goods that have been incorrectly ordered by yourselves, please call to discuss. Each request will be dealt with on an individual basis as many items are manufactured to order. Any goods accepted for return will be subject to a handling charge and should be returned in their original packaging and in perfect condition. See full terms and conditions for details.
If the goods ordered have not arrived on the date quoted on your acknowledgment 'Delivery by…' date, please contact our sales team immediately by e-mail or telephone (see Contact Us) and we will investigate any reasons for the delay.