Delivery Information

Delivery

• Each item on our website will display an anticipated lead time, if this lead time is over 1 week, for example made-to-order items, you will receive an order acknowledgment email to confirm expected delivery details.
• Customers must ensure someone is available between 9:00am and 5:00pm within the delivery window provided to accept and sign for the goods.
• Any failed delivery attempts due to lack of access or no one being available will incur additional redelivery charges which must be paid prior to redelivery.
• Claims for non-delivery (e.g. an order not turning up on the expected day/week) must be notified within 7 days of the expected delivery date, by calling 01953 718221 and following up with an e-mail to customerservices@lockertek.co.uk.

Delivery for Furniture and Locker Orders

• We cannot deliver to residential or home addresses due to the vehicles used for delivery.
• Customers must ensure there is adequate access for delivery vehicles, including the ability to accommodate a 16.5 metre articulated lorry.
• Delivery is kerbside only. It is at the driver’s discretion whether they will bring the goods into your site. Please note, the driver is not insured to be on your property, so we cannot guarantee that they will move the goods beyond the kerbside.
• As these vehicles are loaded with a week’s worth of deliveries we cannot confirm a specific delivery date. If you would like a more accurate idea of your delivery, please email us on the Monday of the week you are expecting your delivery and we can request further details from the transport team.

Estimated Delivery Dates

• While every effort is made to meet estimated delivery dates, these may be subject to change due to manufacturing delays, transport issues, or unforeseen circumstances.
• Lockertek will not be liable for any loss, damage, or expense arising from delays in deliveries.

Inspection & Acceptance of Goods

• All goods must be inspected upon delivery. Any damage or shortages must be noted on the delivery paperwork and reported to Lockertek within 48 hours.
• If you are unable to check the goods at the time of delivery, the delivery note must be marked as “unchecked”, and any damage or shortages must still be reported to Lockertek within 48 hours.
• Claims after this period may not be accepted, as there is no proof that the damage occurred upon arrival rather than while the items were on your premises.
• Please take clear photographs of any damage, this allows us to forward the evidence to the manufacturer and arrange suitable replacements or repairs promptly.

For details on returns and cancellations please visit our Returns & Cancellations Policy.